Spring Shipping Cutoffs

AKC Grill icon
Easter
Order by 3:00pm ET on April 17, 2025 for on-time shipping and delivery.
AKC Bake icon
Mother's Day
Order by 3:00pm ET on May 8, 2025 for on-time shipping and delivery.
AKC Boiling icon
Memorial day
Order by 3:00pm ET on May 22, 2025 for on-time shipping and delivery.
I need my order by Easter, 4/20. When is the shipping cutoff?
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For delivery by Easter, our shipping cutoff is 3:00 pm ET on Thursday, April 17th. Your order will ship via UPS Next Day Air for delivery on Friday, April 18th.

I need my order by Mother's Day, 5/11. When is the shipping cutoff?
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For delivery by Mother's Day, our shipping cutoff is 3:00 pm ET on Thursday, May 8th. Your order will ship via UPS Next Day Air for delivery on Friday, May 9th.

I need my order for Memorial Day, 5/26. When is the shipping cutoff?
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For delivery by Memorial Day, our shipping cutoff is 3:00 pm ET on Thursday, May 22nd. Your order will ship via UPS Next Day Air for delivery on Friday, May 23rd.

Can I place my order in advance and schedule it to be delivered for the holidays?
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Yes! You can place your order now and select your desired future delivery date at checkout.

How long does it take to get my order?
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All orders are shipped via UPS Next Day Air. We ship all orders placed before 3:00 EST the same day. Any order placed on Thursday after 3:00 EST will ship the following Monday.

How do I track my order?
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You may track your order by using our customer support portal. To do so, you will be asked to provide the email address used when placing the order, as well as your order number. If you’re unable to locate these, our customer service team will be happy to assist you via live chat or email at info@alaskankingcrab.com.

Where is my order shipped from?
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All of our seafood products and perishable items are shipped from St. Louis Park, MN where our fulfillment facility is located. To read more about our product quality and safety standards, click here.

Do you ship internationally?
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We currently ship products almost anywhere within the United States. Due to the nature of our perishable products, we do not ship internationally.

What is your return policy?
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Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please contact our customer service team via Live Chat or email at info@alaskankingcrab.com and provide images of the issue at hand.

If my package was stolen can I get a reshipment or a refund?
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In the event that your package is stolen once it’s been delivered, Alaskan King Crab Co. does not assume responsibility for the package. If Route Shipping Protection was purchased when the order was placed, you may be eligible for a reshipment or a refund with proper documentation. Otherwise, we are unfortunately unable to provide a reshipment or a refund.

Does someone need to be home to accept delivery?
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Unless your order is flagged, we do not require signature upon delivery. If a signature is required for delivery, you will be notified before your order is fulfilled.

What happens if my package arrives AFTER my dinner party?
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Orders that do not make it on time for a party are not eligible for a refund, so please order early. We recommend leaving a few days of buffer for shipping carrier errors and thaw time. We ship all orders via UPS Next Day Air, with delivery services ending around 10:00 PM in some areas, so scheduling a same-day delivery is not advised.Â