Spring Holiday Shipping Schedule

For delivery by Easter, our shipping cutoff is 3:00 pm ET on Thursday, April 17th. Your order will ship via UPS Next Day Air for delivery on Friday, April 18th.

For delivery by Mother's Day, our shipping cutoff is 3:00 pm ET on Thursday, May 8th. Your order will ship via UPS Next Day Air for delivery on Friday, May 9th.

For delivery by Memorial Day, our shipping cutoff is 3:00 pm ET on Thursday, May 22nd. Your order will ship via UPS Next Day Air for delivery on Friday, May 23rd.

Yes! You can place your order now and select your desired future delivery date at checkout.

All orders are shipped via UPS Next Day Air. We ship all orders placed before 3:00 EST the same day. Any order placed on Thursday after 3:00 EST will ship the following Monday.

You may track your order by using our customer support portal. To do so, you will be asked to provide the email address used when placing the order, as well as your order number. If you’re unable to locate these, our customer service team will be happy to assist you via live chat or email at info@alaskankingcrab.com.

All of our seafood products and perishable items are shipped from St. Louis Park, MN where our fulfillment facility is located. To read more about our product quality and safety standards, click here.

We currently ship products almost anywhere within the United States. Due to the nature of our perishable products, we do not ship internationally.

Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please contact our customer service team via Live Chat or email at info@alaskankingcrab.com and provide images of the issue at hand.

In the event that your package is stolen once it’s been delivered, Alaskan King Crab Co. does not assume responsibility for the package. If Route Shipping Protection was purchased when the order was placed, you may be eligible for a reshipment or a refund with proper documentation. Otherwise, we are unfortunately unable to provide a reshipment or a refund.

Unless your order is flagged, we do not require signature upon delivery. If a signature is required for delivery, you will be notified before your order is fulfilled.

Orders that do not make it on time for a party are not eligible for a refund, so please order early. We recommend leaving a few days of buffer for shipping carrier errors and thaw time. We ship all orders via UPS Next Day Air, with delivery services ending around 10:00 PM in some areas, so scheduling a same-day delivery is not advised. 

Once you’ve coordinated your gift recipient's desired delivery date, simply select that date at checkout, and we’ll take it from there. (You can also include a gift note at checkout!)

Nope! Pricing information is left off of our packing slips, so the price of your gift will not be included.

To redeem your reward points, you must be logged into your account. Once you’re logged in, you will be able to redeem your points at checkout.

With ShopPay Installments you can split your purchase into four bi-weekly, interest-free installment payments. There are no additional charges, interest rates, or late fees. There's no impact on your credit score when you apply, but loan and payment information may be shared with credit reporting agencies.

We accept ShopPay, Paypal, Apple Pay, Amazon Pay, and all major credit cards.

To request a cancellation or modification to your order, please contact our customer service team via Live Chat or email (info@alaskankingcrab.com.) Keep in mind that we fulfill orders same-day if placed before 3 pm ET, Monday through Thursday. If your order has already been fulfilled, we are unable to cancel or modify it. Please note that our customer service representatives are online Sunday - Friday, 8 am - 4 pm ET. 

Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order once you’ve received it, please contact us within 12 hours of delivery and we will access your order for a potential refund, or help you file a claim with Route – our shipping protection provider. In any and all cases, please contact us at info@alaskankingcrab.com with your first and last name, order number and pictures if applicable. 

We have seen an increase in the number of fraudulent websites that use the Alaskan King Crab Co. name, logo, and site design to take advantage of unsuspecting customers. If the site you are shopping on or made a purchase from does not have a URL (website address) that starts with www.alaskankingcrab.com it is likely an unauthorized or fraudulent site. If you have placed an order on one of these sites, we recommend the following:  

• Immediately reach out to your bank, credit card company, or other payment processor (including PayPal) to discuss how you can dispute the charges or reclaim any funds that you've spent.
• If you have placed an order and would like to report the fraudulent website, please visit https://www.ic3.gov to submit an Internet crime complaint OR https://reportfraud.ftc.gov/#/assistant and select online shopping.

Tips to determine if a website is fraudulent: 

• Check that the URL is only directed to https://www.alaskankingcrab.com
• Verify the price of the king crab and seafood being sold seems accurate. Most of the fraudulent websites largely discount our products.
• Look for a reliable contact page or contact information. Is there a way to contact the company either via Live Chat or email?

If there are any doubts or concerns regarding a website, please don’t hesitate to contact us directly.

Besides their massive size and amazing taste, one of the best parts of our king crab legs is that they come pre-cooked, making the preparation process super easy. Simply thaw, heat, and eat! Check out this blog for instructions and video how-to’s. 

Yes – all king crab and seafood we sell will ship with dry ice and arrive frozen or in a near-frozen state.

We recommend thawing your Alaskan King Crab Co. products in the refrigerator for 24 hours before cooking for the best possible quality, taste, and experience. If you’re in a hurry, remove your catch from the original packaging, place it in a sealable plastic bag, and run it under cold water – never hot water – to speed up the process. For King Crab, Snow Crab, and Dungeness Crab, we recommend rinsing the crab under cold water before heating to remove the ice glaze.

After thawing, king crab and seafood should be cooked and enjoyed within 1 - 2 days for safe consumption.

After cooking, king crab and seafood should be eaten within 3-4 days for safe consumption.

The average weight differs for L, XL and XXL Legs. Since each order is based on weight, the number of legs per pound will vary. We try our best to fill all orders with mostly legs and claws and limit the number of broken pieces.

Large Red King Crab Legs (One leg can weigh between 1 ¼ - 2 ¼ lbs.)

• 3lb Orders = ~ 5 legs on average
• 4lb Orders = ~ 8 legs on average
• 6lb orders = ~ 10 legs on average
• 10lb orders = ~ 18 legs on average
  

Extra Large Red King Crab Legs (One leg can weigh between ¾ - 1 lbs.)

• 3lb Orders = ~ 4 legs on average
• 4lb Orders = ~ 5 legs on average
• 6lb orders = ~ 8 legs on average
• 10lb orders = ~ 12 legs on average
  

Extra, Extra Large Red King Crab Legs (One leg can weigh between ½ - ¾ lbs.)

• 3lb Orders = ~ 3 legs on average
• 4lb Orders = ~ 4 legs on average
• 6lb orders = ~ 6 legs on average
• 10lb orders = ~ 10 legs on average

Yes! We offer e-gift cards (electronic gift cards) that range from $25 - $500. Purchase them here. If you’d like to purchase a gift card with a higher value, please reach out to our customer service team via Live Chat or email (info@alaskankingcrab.com) for support.