- Where is my order shipped from?
- All of our seafood products and perishable items are shipped from St. Louis Park, MN where our fulfillment facility is located. To read more about our product quality and safety standards, click here.
- How should I thaw my order?
- We recommend thawing your Alaskan King Crab Co. products in the refrigerator for 24 hours prior to cooking for the best possible quality, taste and experience.
- What is the shelf life of fish once it is fully thawed?
- Generally, fish should be consumed within 3-5 days after being thawed, but we recommend eating fish within 3 days for the best quality, taste and experience. Please note: all king crab orders will arrive pre-cooked and will need to be heated and served.
- What is the shelf life of meat once it is fully thawed?
- Generally meat should be consumed within 5-7 days after being thawed, but we recommend eating meat within 3 days for the best quality, taste and experience.
- How many crab legs are in a pound?
- The average weight differs for giant, colossal and super colossal legs. Since each order is based on weight, the number of legs per pound vary. We try our best to fill all orders with mostly legs and claws and limit the number of broken pieces.
- Super Colossal: One leg can weigh between 1 ¼ - 2 ¼ lbs.
- Colossal: One leg can weigh between ¾ - 1 lbs.
- Giant: One leg can weigh between ½ - ¾ lbs.
- Does the fish have bones?
- All of the fish we sell is bone out.
- Can I create an account?
- Yes, you can create an account! Creating an account is personal preference. By creating an account with Alaskan King Crab Co. you are able to access password-protected information about your order history as well as current order status. Your details, such as address information, will be pre-filled from the stored information during checkout. Create your account here.
- What advantages do I have creating an account?
- Creating an account is personal preference. By creating an account with Alaskan King Crab Co. you are able to access password-protected information about your order history as well as current order status. Your details, such as address information, will be pre-filled from the stored information during checkout. Create your account here.
- What is the timing of your billing and what will show up on my credit card statement?
- Your card will be processed immediately and your statement will show up as "AlaskanKingCrab.com".
- What are your payment options?
- We accept Paypal, Apple Pay, Amazon Pay, and all major credit cards.
- Do you offer gift cards?
- Yes! We offer e-gift cards (electronic gift cards) and physical gift cards that range from $25-$500. Purchase them here.
Contact Alaskan King Crab
If your experience with our products did not meet your expectations, please reach out to us via one of the methods below. We are here to support you!
Email: info@alaskankingcrab.com
Our hours of operation are:
For Orders: Monday-Thursday 9am - 3pm EST
For Customer Service: Monday-Friday 9am - 4pm EST
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