Shipping & Returns

What is your return policy?

Due to the perishable nature of the products we offer, we are not able to accept returns or offer refunds. That said, if you are unsatisfied with your order, you have 7 days from when you receive your order to notify us of the issue you experienced with your order. We are happy to work with you in resolving any issues with your order that you may experience. We handle all inquiries regarding damaged products on a case-by-case basis. Please contact us via email.

When do you ship so that I can plan ahead?

We only ship our products Monday through Thursday. So, if you are planning to host an event over the weekend, it is important that you plan accordingly. We offer free overnight shipping on all orders over $300.

Please note that the cut-off for next day delivery is 3 p.m. ET.

Do you ship to PO boxes, businesses, apartments or gated communities?

We cannot ship to PO boxes. Delivery to businesses, apartments or gated communities is at the customer’s own risk as UPS does not provide a guaranteed delivery time. If you experience an issue with UPS, please initiate a claim through them.

How long can a box sit outside for once it is delivered?

While there are a lot of factors to consider (weather, direct sunlight, etc), we package our shipments with thermal lining and dry ice and have had product maintain quality in transit for upwards of 30 hours.

What is your warranty policy?

Due to the perishable nature of the products we offer, we are not able to offer a warranty. That said, if you are unsatisfied with your order, you have 7 days from when you receive your order to notify us of the issue you experienced with your order. We are happy to work with you in resolving any issues with your order that you may experience. We handle all inquiries regarding damaged products on a case-by-case basis. Please contact us via email.

Can I place an order over the phone?

We do not offer phone support at this time. However, you can chat with our Customer Service team by clicking the chat button in the bottom right corner of your screen, or via email at info@alaskankingcrab.com.

What is your cancellation policy?

Orders placed Monday through Thursday are packed and shipped that day and therefore we cannot guarantee cancellation. We handle this on a case-by-case and try to help in any way we can. Orders placed Friday through Sunday require cancellation to be submitted by 9 a.m. EST to customer service; please email info@alaskankingcrab.com to do so.